Refund & Cancellation Policy

The short version

Key points

You can cancel any paid plan at any time. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for.

If you buy Basic or Pro for the first time and it is not right for you, ask within 7 days of payment for a full refund, as long as you have used 10 AI credits or fewer from that plan.

Duplicate charges and payments that did not activate your plan are always refunded in full.

What this policy covers

This policy applies to payments made to Social House Learning (SHL), operating through SMHM SERVICES LLP, for AnvyoAI. That includes:

Basic and Pro student plans, billed monthly or annually
AI credit top-ups

Current plans, prices and credit allowances are listed on the Pricing page. School and institution packages are covered by their own written agreement, as explained below.

This policy forms part of the Terms & Conditions.

Free plan

The Free plan costs nothing and needs no payment details, so there is nothing to cancel or refund. You can stop using it or ask us to delete your account at any time, as described in the Privacy Policy.

Cancelling a plan

You can cancel a monthly or annual plan at any time from your account settings at app.anvyoai.com, or by emailing us from your registered email address.
Cancelling switches off automatic renewal. You are not charged again.
Your plan, and any credits left in it, stay available until the end of the billing period you have already paid for. After that, your account moves to the Free plan and your saved profile, roadmaps and history are kept.
Cancelling on its own does not trigger a refund for the period already paid. If you are within the refund window, ask for a refund as described in How to request a refund.

When you can get a refund

Situation	What you get	Conditions
First purchase of a Basic or Pro plan (monthly or annual)	Full refund	Requested within 7 days of payment, with 10 AI credits or fewer used from that plan
Automatic renewal you did not mean to keep	Full refund of that renewal	Requested within 48 hours of the renewal charge, with no credits used from the new billing period
Credit top-up	Full refund of the top-up	Requested within 7 days of purchase, with none of the top-up credits used
Duplicate payment, or a payment taken without the plan or credits being activated	Full refund of the extra or failed amount	Reported within 30 days of the charge
An AI action fails because of an error on our side	The credits used are restored to your account	Reported within 7 days, with roughly when it happened

The 7 day first purchase refund is available once per account. If a paid feature is unavailable for an extended period because of a fault on our side, we will offer a proportionate credit or refund for the affected period.

What is not refundable

The unused part of a monthly or annual billing period once the refund window above has passed. You keep access until the period ends instead.
AI credits that have already been used, from a plan or a top-up.
Plans suspended or closed because the Terms & Conditions were breached.
Price differences when a plan is offered at a different price later, or when you switch plans part way through a period.
Requests based on admission results, exam scores, job outcomes or career decisions. AnvyoAI provides guidance and does not guarantee outcomes, as set out in the Disclaimer.

Nothing in this policy limits any right to a refund that you have under applicable consumer protection law.

How to request a refund

Email info.socialhouselearning@gmail.com with the subject line "Refund request".
Include the email address on your AnvyoAI account, the plan or top-up you bought, the date of payment, and the transaction or order ID from your receipt.
Tell us briefly why you are asking. This helps us fix problems, and it does not affect a refund you are entitled to.

We acknowledge refund requests within 2 business days and confirm a decision within 7 business days. If we cannot approve a request, we explain why.

How refunds are paid

Approved refunds are returned to the original payment method, such as the same card, UPI account, net banking account or wallet. We cannot send a refund to a different account.
We start the refund within 5 to 7 business days of approving it.
Your bank or payment provider may take a further 5 to 10 business days to show the money in your account. This timing is outside our control.
The full amount you paid for the refunded item is returned, including any GST charged on it.
When a plan is refunded, its remaining credits are removed and the account moves to the Free plan.

If you raise a chargeback or payment dispute with your bank, please contact us first. Most issues are resolved faster directly, and a dispute can pause your account while it is reviewed.

Schools and institutions

School and institution packages are agreed in writing through a proposal, order form or contract. Cancellation, refund and renewal terms for those packages are set out in that agreement, and take priority over this policy where they differ.

Schools can reach us about an existing package at info.socialhouselearning@gmail.com.

Purchases for students under 18

Most AnvyoAI users are school students, so plans are usually paid for by a parent or guardian. A parent or guardian can request a refund or cancellation on a student's behalf. Because refunds go back to the original payment method, the money returns to whoever made the payment.

Changes to this policy

We may update this policy as plans and payment options change. The version in force when you made a payment applies to that payment. The effective date at the top of this page shows the current version.

Contact and grievances

Questions about payments, cancellations or refunds can be sent to info.socialhouselearning@gmail.com or +91 84609 88937.

If you are not satisfied with how a refund request was handled, write to our Grievance Officer at the same email address with "Grievance" in the subject line. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.