AnvyoAI
Legal
Privacy Policy
What AnvyoAI collects, why, who can see it, how long it is kept, and how to ask us to change or delete it.
This document is a website draft prepared for Social House Learning. It is not legal advice. SHL should have the final text reviewed and approved by qualified legal counsel, and every placeholder completed, before this page is published to a live production site.
About this policy
This policy explains what information AnvyoAI collects, why it is collected, how it is used and how long it is kept. AnvyoAI is a career and academic navigation platform operated by Social House Learning, referred to in this document as SHL, we or us.
Many people using AnvyoAI are school students. This policy is written in plain English so that a student, a parent or a guardian can read it without a legal background.
Who we are
Operating entity: [TO BE COMPLETED BY SHL]
Registered address: [TO BE COMPLETED BY SHL]
Privacy contact: [TO BE COMPLETED BY SHL]
Grievance officer: [TO BE COMPLETED BY SHL]
Information we collect
We collect the following categories of information.
Information you give us
- Account details such as name, email address and the grade you are studying in
- Academic context such as your current subjects and stream
- Responses to discovery activities, aptitude activities and interest questions
- Preferences you set, such as saved careers, shortlists and roadmap choices
- Messages you send to the AI mentor or to our support team
Information collected automatically
- Basic technical information such as browser type, device type and approximate region derived from your IP address
- Usage information such as which features were opened and when, used to keep the service working and to improve it
Information we deliberately avoid
We do not ask for government identity numbers, financial account details, health records, biometric information or precise location as part of career guidance. Please do not send this information to us through forms or mentor conversations.
Why we collect it
Each category of information supports a specific purpose.
| Purpose | What it uses |
|---|---|
| Creating and running your account | Account details |
| Producing discovery signals and profile summaries | Activity responses, academic context |
| Suggesting careers, pathways, exams and study options | Profile, saved preferences |
| Generating and updating roadmaps | Profile, goals, saved choices |
| Answering questions through the AI mentor | Your messages and profile context |
| Support, security and service reliability | Technical and usage information |
| Improving the product | Aggregated and de-identified usage patterns |
We do not sell personal information, and we do not share student information with advertisers.
AI processing and automated recommendations
AnvyoAI uses AI systems to produce recommendations, summaries and mentor responses. This means some of the text you see is generated automatically rather than written by a person.
- AI output is guidance. It is not a decision made about you, and it does not restrict what you can study or apply for.
- AI output can be inaccurate, incomplete or out of date. Verify anything consequential against official sources.
- You can ask us how a recommendation was produced, and you can ask for a human to review a summary that seems wrong. Requests go to the privacy contact listed above.
The AI Ethics and Safety page describes our approach in more detail, including which providers are used.
Students under 18
AnvyoAI is designed for students in Grades 9 to 12, which means many users are minors. Additional care applies.
- We collect the smallest amount of information a feature genuinely needs
- Discovery activities are guidance tools and are not psychological or diagnostic assessments
- We do not run behavioural advertising to students, and we do not build advertising profiles
- Requirements for guardian consent, and the mechanism for obtaining it, are set out on the Data Protection page
- A parent or guardian may request access to, correction of, or deletion of a student's information
Where a school provides AnvyoAI to its students, the arrangement between SHL and that school also governs how student information is handled. Those terms are agreed in writing before any student account is created.
Storage and retention
Where information is stored: [TO BE COMPLETED BY SHL]
Retention periods: [TO BE COMPLETED BY SHL]
As a general rule we keep account information while an account is active, and delete or de-identify it within a defined period after an account is closed or a school programme ends. The exact periods for each category are listed on the Data Protection page once confirmed.
Security
We use access controls, encryption in transit and internal handling rules to protect information. Access to student information within SHL is limited to people who need it to run the service.
No online service can promise perfect security, and we do not make that claim. If a security incident affects your information, we will notify affected users and any authority required by applicable law, using the process described on the Data Protection page.
Your choices and requests
You can ask us to do the following.
- Show you the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your account and the information connected to it
- Export a copy of the information you provided
- Withdraw consent where processing relies on consent
- Raise a complaint about how your information has been handled
Send requests to [TO BE COMPLETED BY SHL]. We will confirm receipt, verify who is making the request, and respond within the period stated on the Data Protection page. Some records may need to be retained where the law requires it.
Changes to this policy
We update this policy when the product or the law changes. The effective date at the top of this page reflects the current version. Where a change is significant, we will give notice in the product or by email before it takes effect.
Contact us
Questions about this policy or about your information can be sent to [TO BE COMPLETED BY SHL]. If you are not satisfied with our response, you may contact the grievance officer at [TO BE COMPLETED BY SHL].